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Zappos Keeps Unzipping: The Other Problem With Its Terms of Use

Last time, we told you a scary story about how Zappos hid its Terms of Use from its customers and then couldn’t rely on them to force customers into arbitration when it mattered.  This time we’re going to talk about the other reason the arbitration...

Zappos Terms of Use Could Use Some ….. Zipping?

We’ve come across a couple of cases this year that serve as “teachable moments.”  This might be the best one yet.  Certainly it was a good one for Zappos. The premise for our Lesson of the Day is that basic contract principles require, as the Court in this case said,...